In progress
Demo Truck Service
DEMO 101: in progress.
When the job moves to In progress, if notifications are enabled.
Truck and heavy vehicle workshop software
Truck repair shop management software. Workshop control. Context for your team.
Transport companies, trucks, repairs and high-value parts. Zafirok connects them in heavy vehicle workshop software so you can organise intake, delegate operations and follow costs. Your team has information in one record while you keep the workshop overview.
For workshops with 2–3 mechanics and centres with 20–30.
Transport operators and fleetsHistory for each truckLabour, parts and costs
Zafirok / Repair job board
01
Open the job
02
Assign operations
03
Hand over and invoice
What is a CRM for truck repair shops?
Zafirok is truck repair shop management software that connects transport companies, vehicles, repair orders, mechanics, parts and documents. The CRM helps workshops organise fleet maintenance, follow each truck's service history and review labour, costs and estimated profit from recorded data.
- Who is it for?
- Multi-brand truck repair shops, heavy vehicle workshops and teams maintaining transport operators' fleets.
- What does it organise?
- Company customers, trucks, repair orders, assigned mechanic operations, parts, documents and financial reports.
- How does it help the owner?
- It provides a shared job overview, context for delegation and data for reviewing costs and estimated profit.
What improves when you organise a truck workshop?
Each feature has a role in the workshop and an effect on how you run it. Explore the situations, explanations and CRM screens below.
Time
Details entered once and used throughout the job.
Order
Visible jobs and stages, from intake to handover.
Profit
Sales, costs and remuneration followed separately.
Growth
Bookings and teams organised as you grow.
Delegation
Assigned operations and access by responsibility.
Autonomy
A repeatable process for the transport customer's trucks.
Repairs and team
From truck intake to the transport company's invoice.
CRM screenshots with demo truck workshop data. Companies, vehicles and amounts are examples.
01 / Repair job board
Truck repairs, visible from intake to handover.
In a heavy vehicle workshop, every truck belongs to a transport customer and has a job to follow. The repair board shows waiting, in-progress and completed vehicles, with access to the right record.
Reception and the administrator can consult the same overview. When the team updates stages, you see which repairs are progressing and where a decision is needed. Open the record for operations, parts and responsibilities, then discuss progress with the transport customer using recorded information.
- Job stages in one view.
- Direct access to the vehicle record and operations.
- The same overview for reception and the administrator.
For you, as the owner
Keep a shared workshop overview and focus on repairs needing your attention. Reception can check progress before bringing every truck-related question to you.
A situation you know
A dispatcher calls about a Volvo FH. Reception identifies its record, checks the stage and operations, then prepares an informed response.
Zafirok / Repair job board
02 / Truck repair order
One repair order connects the transport company, truck and work.
At truck intake, identify the company, contact person and correct vehicle. Open the repair order with the request received, then add diagnostics, labour and parts as details become available.
The same record collects brake, drivetrain or electrical operations, quantities and prices. Use templates for recurring work and assign operations to mechanics. Company and truck details remain available for handover documents, and colleagues can continue the job with information in one place.
- Search by name, phone or registration.
- Add or edit a customer without leaving the job.
- Manual or template operations; separate parts and prices.
For you, as the owner
Build an intake process the team can repeat. The transport customer's request, operations and parts are documented, giving you a basis for reviewing the job and amounts.
A situation you know
A truck arrives for brakes and diagnostics also reveal a drivetrain issue. Add operations and parts to the same record with the right people assigned.
Zafirok / Truck repair order
Two tools that help intake move faster.
Transport company and truck search
Zafirok / Transport company and truck search
Search by name, phone or registration. Identify the right customer and continue intake with their vehicles at hand.
Transport company details
Zafirok / Transport company details
Has a phone changed or a detail gone missing? Update the customer from the job and continue filling in the same record.
03 / Transport companies and trucks
One transport company, several trucks. Separate history for each.
Managing company customers starts with the right details and their vehicles. Keep a transport operator with multiple trucks in the CRM and review the arriving vehicle's repair history, even when the driver or contact person changes.
Servicing, brake and drivetrain repairs and replaced components stay linked to the truck. At its next visit, reception checks previous records to identify past work. Company details are reused in jobs and documents, and the team has the context recorded by colleagues.
- Multiple vehicles and phone numbers per customer.
- Job history and customer job value.
- Filters by make, customer type and job history.
For you, as the owner
Continue the transport customer relationship using history kept in the workshop. When you delegate intake or vehicle numbers grow, the information remains available to the team.
A situation you know
A company sends the third truck in its fleet. Select the right vehicle and check its last service separately from repairs on the others.
Zafirok / Transport companies and trucks
04 / Heavy vehicle parts inventory
Truck parts with visible stock and costs.
Brake pads, filters, oils and other heavy vehicle parts: inventory keeps the code, quantity, location and prices. Link used parts to the repair order to follow what went into each truck.
Purchase and sale prices remain separate. Review markup and parts costs apart from labour, while minimum-stock thresholds and change history help you track inventory. Reception and mechanics have a shared reference for parts entered on jobs.
- Quantity, part code, manufacturer and stock location.
- Minimum stock levels and change history.
- Parts linked to jobs, with quantities and sale prices.
For you, as the owner
Use data to decide which items to keep and replenish. Parts costs remain visible in repair analysis so billed value can be compared with the estimated result.
A situation you know
A truck brake service uses a set of pads. Record quantities and prices on the job and check stock available for the next intervention.
Zafirok / Heavy vehicle parts inventory
05 / Mechanic access
Delegate diagnostics, mechanical and electrical work clearly.
A truck repair may pass through several specialists. Assign each operation to the right person, configure roles and access and follow assigned work while keeping the workshop overview.
Mechanics consult operations their access permits, with the truck and company customer in context. Administrators can review who handles each part of the repair. Configure remuneration as a percentage of assigned work, a fixed salary or both, with the calculation basis available in reports.
- Individual operation assignments and team organisation.
- Access configured around responsibilities.
- Percentage of assigned work, fixed salary or both.
For you, as the owner
Responsibilities are visible and the team has information to continue. Delegate routine activity while reviewing progress, remuneration and exceptions that need a decision.
A situation you know
The electrician gets diagnostics, the mechanic repairs the drivetrain and reception follows the record. Each operation has an owner in the same job.
Zafirok / Mechanic access
The same way of working as your team grows.
2–3 mechanics
Quick intake, clear responsibilities and information at hand.
20–30 mechanics
Organised teams, configured roles and individually assigned work.
06 / Workshop costs and profit
Repair costs and workshop profit, explained through figures.
In a truck workshop, a large invoice may include parts with significant costs. Finances separate labour from parts sales and track costs, expenses and team remuneration for your chosen period.
Review calculations by employee and period and export reports for analysis. Estimated profit uses recorded sales, parts costs, remuneration and entered expenses. With consistently completed data, you can see labour and parts contributions to the workshop's result.
- Labour and parts sales shown separately.
- Remuneration calculations by employee and period.
- Exportable reports for your own analysis.
For you, as the owner
Make decisions about labour rates, parts markup and team organisation using data. Review a period's result before planning purchases or workshop expansion.
A situation you know
At the monthly review, separate labour from parts billed to transport companies and check costs and remuneration before choosing your next investments.
Zafirok / Workshop costs and profit
07 / Document editor
Invoices and handover records for the transport company.
At repair completion, company customers need clear documents: the truck, operations, parts and amounts. PDF templates use record details and can be adapted to the workshop's identity and workflow.
Build invoices, intake and handover records and warranty terms with logos, tables, text and signatures. Reuse transport company and truck details so reception can prepare documents from the completed job. Keep the same structure for future interventions.
- Visual editor with a logo and additional images.
- Positionable document date, job number and signatures.
- Text, tables and clauses adapted to your workshop.
For you, as the owner
Delegate handover using a shared document template. Reduce repeated entry and give transport customers a clear record of work and parts.
A situation you know
The driver collects the truck while the invoice is for the company. Reception uses customer details and the repair order to prepare documents.
Zafirok / Document editor
08 / SMS notifications
Keep the transport customer updated at your chosen stages.
Enable SMS notifications when a truck goes into progress and on completion. The valid customer number in the record is the contact point, and the completion message can include the amount due.
Review messages before activation and consult sending history. Enable unpaid-job reminders separately after your chosen delay. Configure communication around the workshop and the transport company's contact details.
- In progress: notification on a status change.
- Completed: car ready and amount due.
- Payment reminders enabled separately, after your chosen delay.
- SMS history and previews before activation.
For you, as the owner
Updates can continue while the team works. Reception has more room for conversations about diagnostics, additional operations and truck handover.
A situation you know
The truck is completed. If notifications are enabled and sending conditions are met, the customer receives the handover message and amount due.
Zafirok / SMS notifications
See the message for each stage
Examples with demo data. Messages use the account language.
Car ready
Demo Truck Service
Car ready. Due 1250 MDL. Demo Truck Service
On completion: amount due, workshop name and available workshop phone.
Payment reminder
Demo Truck Service
You have the following outstanding balance: DEMO 101: 1250.00 MDL. Please arrange payment. Demo Truck Service
Enabled separately; timing and text are configurable. This example uses 7 days after completion.
SMS is available during the trial; an active SMS package is required afterwards. Sending requires a valid customer number and available package allowance.
Control and growth
Prepare your workshop for its next stage.
Planning, settings and data complement everyday jobs. Each tool gives you a way to organise something that would otherwise need another explanation, another file or another manual check.
09 / Bookings and planning
Plan fleet maintenance in clear work slots.
Organise truck bookings and time for servicing or repairs. Visible slots and assigned jobs help reception discuss timing with transport customers and administrators follow mechanic workloads.
Set a job's day and time slot, adjusting its duration when additional operations appear. Reception has a reference for booking conversations, and mechanics can see their assigned work. You can check where there is room and where the schedule needs adjusting.
- Bookings and work slots.
- Adjustable job duration.
- Visibility into mechanic workloads.
For you, as the owner
Organise workshop capacity before accepting the next job. A visible schedule helps reception make better-informed commitments and shows when you need to redistribute work.
A situation you know
A transport company proposes three trucks for servicing. Check slots, plan the jobs and assign operations before the next booking.
Example workshop workflow
- 01
Choose the day
- 02
Allocate time
- 03
Follow the team
10 / AI assistance
Less time typing. More attention to the vehicle.
Extract vehicle document details and review suggested operation estimates.
The assistant helps extract vehicle-document information and start an operation estimate. Review recognised details, correct them as needed and choose what to keep. Suggestions are a starting point; diagnostics, pricing and final decisions remain with your team.
- Assisted vehicle-data entry.
- Indicative operation suggestions.
- Team review and correction.
For you, as the owner
Support record entry, especially when reception is busy. Your team can reduce repetitive work while retaining control over the data and prices it uses.
A situation you know
A truck arrives for the first time. Use assistance with document details, review the result and continue with operations confirmed by the specialist.
Example workshop workflow
- 01
Extract details
- 02
Review the result
- 03
Complete the record
11 / Configurable VAT
Prices and VAT follow your workshop's settings.
Enable added VAT separately for services and parts and choose the rate. Off by default.
Configure added VAT separately for services and parts. Choose the rate and follow record prices so the team works with consistent calculation rules. This helps when you need to present base prices and VAT-inclusive amounts consistently in jobs and documents.
- Separate activation for services and parts.
- Rate chosen in workshop settings.
- Disabled by default.
For you, as the owner
Set the rule once and give your team a shared way to enter prices. Review the amounts your workshop presents to customers more easily.
A situation you know
Invoice a repair to a transport company. Configure labour and parts VAT around your workshop's process and check record amounts.
Example workshop workflow
- 01
Choose the category
- 02
Configure VAT
- 03
Check the price
12 / Fields adapted to your workshop
A record that speaks your workshop's language.
Truck workshops may need specific technical details and observations in records. Choose displayed information and add custom fields so the team keeps relevant data in one structure.
A specialist workshop has information it needs to track consistently. Configure relevant fields and keep useful details in the record for reception, mechanics and documents. Your team has a shared place for information instead of relying on each colleague's preferred format.
- Choose which record details are displayed.
- Add relevant custom fields.
- Adapt the structure to your workflow.
For you, as the owner
Turn the workflow you know into a structure the team can follow. A new colleague can see which information belongs in each record.
A situation you know
Reception needs to record commercial vehicle observations. Configure the fields and use them on future job records.
Example workshop workflow
- 01
Choose the information
- 02
Adapt the fields
- 03
The team fills them in
13 / Import with a preview
Start with the data you've already built.
Bring transport company lists, trucks and parts inventory from files. Map columns and review previews before saving the information your workshop will use daily.
If your customers, vehicles or parts are in files, import helps bring them into the CRM. Map columns to the appropriate information and review the preview before saving. Prepare the transfer by category and correct data that needs attention.
- Import customers, vehicles and stock.
- Map the file's columns.
- Preview before saving.
For you, as the owner
The work invested in your existing records can become the starting point for the new system. Organise the move to a CRM without manually entering every customer and part.
A situation you know
You have fleet records and an inventory list. Prepare imports by category, review the data and save useful workshop information.
Example workshop workflow
- 01
Existing file
- 02
Review columns
- 03
Data in the CRM
14 / Export for analysis
Workshop figures that are useful beyond the CRM.
Export financial reports and inventory data for business records and analysis.
Choose the period and criteria for a financial report, then export it for your analysis. Inventory data can be exported separately. Files let you continue reviewing in the tools you use and prepare a conversation with a partner or accountant.
- Financial reports for your chosen period.
- Separate inventory-data export.
- Files for review and analysis.
For you, as the owner
Review results in detail and prepare growth decisions using concrete data. The information recorded in your workshop becomes easier to use for business planning.
A situation you know
Prepare the truck workshop's monthly review. Export reports and stock to examine costs, parts markup and upcoming purchases.
Example workshop workflow
- 01
Choose the period
- 02
Export the report
- 03
Review the result
Fleets and heavy vehicles
Two workflows specific to truck workshops.
Fleet maintenance and complex repairs need clear history, responsibilities and costs. These examples show how to connect CRM features in workshop activity.
For truck workshops / 01
A fleet returns for service. Each truck keeps its history.
A transport company sends several vehicles for servicing, brakes and routine checks. Fleet maintenance in the CRM starts with the company customer and continues separately for each truck: bookings, operations, used parts and documents. Templates prepare recurring work for your team to adapt to the arriving vehicle.
- 1
Identify the truck
Select the company's vehicle and review servicing and parts in its history.
- 2
Plan and assign servicing
Allocate a time slot, assign operations and record used consumables.
- 3
Record handover
Prepare company documents and keep the record for the next visit.
For you: organise the transport customer's recurring work into a process the team knows. Each truck has its own context while you review workshop workload and recorded job results.
Features working together
For truck workshops / 02
Diagnostics, drivetrain and electrics. One connected repair.
On a complex truck repair, information passes between reception, mechanics, electricians and the transport company's contact. The record collects observations, operations, parts and prices. Operation assignments show responsibilities, and reports help review parts costs and recorded labour.
- 1
Assigned diagnostics
The specialist records observations on the truck's job and identifies required operations.
- 2
Repair by operation
Assign mechanical and electrical work, add parts and follow progress on the board.
- 3
Costs and handover
Review labour, parts and company documents before handing over the truck.
For you: the team has context to continue a job involving several specialists. Follow responsibilities and costs and intervene where a repair needs a decision.
Features working together
Truck workshop CRM: frequently asked questions
What is a CRM for truck repair shops?
Zafirok is truck repair shop management software that connects transport companies, vehicles, repair orders, mechanics, parts and documents. The CRM helps workshops organise fleet maintenance, follow each truck's service history and review labour, costs and estimated profit from recorded data.
Can I manage several trucks for one transport company?
Yes. A company customer in Zafirok can have multiple vehicles. Select the correct truck at intake, keep company details for documents and review job history separately for each vehicle.
How do I track a truck's repairs and maintenance history?
Jobs and parts are linked to the vehicle. At the next visit, review previous records for servicing, brakes, drivetrain work and replaced components. History reflects the information your team records.
Can I organise fleet maintenance in Zafirok?
Yes. Group trucks under a company customer, plan work into time slots and assign mechanic operations. Keep intervention history, parts and service documents for each truck.
How do I review repair costs and workshop profit?
Financial reports separate labour sales from parts sales and track parts costs, remuneration and recorded expenses. Choose a period and employee. Displayed profit is estimated from recorded data.
Can I assign diagnostics and repair to different mechanics?
Yes. Assign operations individually and configure access by role and responsibility. Mechanics follow the work their access permits while the administrator keeps the overall view.
How do I manage heavy vehicle parts and consumables?
Record the code, quantity, location and purchase and sale prices in inventory. Link used parts to jobs. Minimum-stock thresholds and change history help the team follow stock.
Can I create documents for the transport company?
Yes. Company, truck, operation and parts details can be used in PDF documents. Configure templates for invoices, intake and handover records, and your workshop's warranty terms.
Can I import customers, trucks and inventory from files?
Yes. Import includes column mapping and a preview before saving. Export financial reports and inventory data for analysis outside the CRM.
Does Zafirok suit a small truck repair shop?
Yes. Start with 2–3 mechanics, customers and current jobs. As the workshop grows, organise teams, roles, planning and reports in the same platform.
Organise your next truck repair in Zafirok.
Add a transport company, a truck and your team. Try intake, operations, parts and documents, then review how you can delegate and follow the workshop.