In progress
Demo Garage
DEMO 101: in progress.
When the job moves to In progress, if notifications are enabled.
CRM for car repair shops
Your workshop, organised from start to finish.
When every question reaches you, little time remains to develop your workshop. Zafirok connects customers, vehicles, jobs, parts and money so you can distribute responsibilities and follow what's happening. Start with your next job and build a way of working your team can carry forward.
For workshops with 2–3 mechanics and centres with 20–30.
Jobs and customersTeam and profitDocuments and SMS
Zafirok / Job board
01
Open the job
02
Assign operations
03
Hand over and invoice
What changes in your day as an owner?
Each feature has a role in the workshop and an effect on how you run it. Explore the situations, explanations and CRM screens below.
Time
Details entered once and used throughout the job.
Order
Visible jobs and stages, from intake to handover.
Profit
Sales, costs and remuneration followed separately.
Growth
Bookings and teams organised as you grow.
Delegation
Assigned operations and access by responsibility.
Autonomy
A process and history your team can use.
The workshop day
See how the workshop works, step by step.
CRM interface screenshots with demo data. Amounts are examples.
01 / Job board
Start the day with a view of your workshop and its priorities.
Which cars are waiting, which are being worked on and which are ready for handover? The job board puts the stages in one view so the team can follow the workshop's progress.
Move jobs between columns as work progresses and open a record for details. Visible status helps you identify what needs attention, follow progress and prepare handover. This information becomes useful when your team keeps the records up to date as work happens.
- Job stages in one view.
- Direct access to the vehicle record and operations.
- The same overview for reception and the administrator.
For you, as the owner
Review the workshop before entering each conversation. Focus on jobs that need a decision and let your team follow routine operations.
A situation you know
Several cars are in the workshop and another customer calls. Reception checks the board and the right record before giving a progress update.
Zafirok / Job board
02 / Job record
Open the job. Fill in details as you go.
The customer arrives. Find their record, note the request and start. Vehicle details, operations and parts can be added as work progresses, in the same record.
At intake, you need to open the right job while staying focused on the customer. Start with the details you have, then add operations, quantities and prices as the mechanic identifies the work. Templates help your team enter recurring services consistently.
- Search by name, phone or registration.
- Add or edit a customer without leaving the job.
- Manual or template operations; separate parts and prices.
For you, as the owner
Delegate intake more easily: the customer's request and job details are in the record for the next colleague. Less repeated entry leaves you more time to organise the workshop.
A situation you know
A customer arrives for brake pads. Inspection also reveals worn discs. Add the operation and parts to the same record, so handover includes the full list of work and prices.
Zafirok / Job record
Two tools that help intake move faster.
Customer search
Zafirok / Customer search
Search by name, phone or registration. Identify the right customer and continue intake with their vehicles at hand.
Edit customer
Zafirok / Edit customer
Has a phone changed or a detail gone missing? Update the customer from the job and continue filling in the same record.
03 / Customers and vehicles
Know the car’s history at its next visit.
One database for individuals and companies, with all their vehicles. Revisit previous jobs and parts used, keeping workshop knowledge available as your team changes.
For a returning customer, history is useful immediately: check previous repairs, parts used and recorded amounts. Customers stay linked to their vehicles, whether you serve a family with several cars or a company fleet.
- Multiple vehicles and phone numbers per customer.
- Job history and customer job value.
- Filters by make, customer type and job history.
For you, as the owner
The customer relationship can continue when reception staff change. Your team has the context for an informed conversation, and the knowledge you've built stays with the workshop.
A situation you know
A customer asks which oil you used at the last service. A colleague opens the vehicle history and checks the record while you're away from the workshop.
Zafirok / Customers and vehicles
04 / Parts and inventory
Know what’s on the shelf and on the job.
Filters, oil, brake pads and other consumables: manage quantities, codes and locations. Purchase and sale prices stay separate so you can track parts cost and markup.
A part matters on the shelf and in the job's result. Keep its code, manufacturer, location, quantity and both purchase and sale prices. Link parts to jobs to follow what was used and its customer price. Minimum-stock thresholds help you spot consumables that need replenishing.
- Quantity, part code, manufacturer and stock location.
- Minimum stock levels and change history.
- Parts linked to jobs, with quantities and sale prices.
For you, as the owner
You have a clear basis for purchasing and parts markup. See what your workshop consumes and follow parts costs separately from labour before deciding what to keep in stock.
A situation you know
A service uses oil and two filters. Quantities and prices go into the job record, while inventory history helps you follow the consumables' movements.
Zafirok / Parts and inventory
05 / Mechanic access
Every mechanic knows their next job.
Assign diagnostics, repairs and inspections to the right people. Configure roles and access while mechanics follow their assigned jobs. You keep the full picture.
One job may need diagnostics, mechanical work and a final check. Assign operations to the right people, organise teams and configure access around responsibilities. Mechanics follow their own work while the administrator sees the workshop. Remuneration can combine a percentage of assigned work with a fixed salary.
- Individual operation assignments and team organisation.
- Access configured around responsibilities.
- Percentage of assigned work, fixed salary or both.
For you, as the owner
Delegation has a clear foundation: each operation has an owner. You can follow progress and the basis for remuneration while the team checks its assigned work. The same organisation can support a larger team.
A situation you know
Diagnostics go to the electrician and repairs to the mechanic. Reception follows the record, while you can review progress and responsibilities without personally relaying every update.
Zafirok / Mechanic access
The same way of working as your team grows.
2–3 mechanics
Quick intake, clear responsibilities and information at hand.
20–30 mechanics
Organised teams, configured roles and individually assigned work.
06 / Finances and pay
See where money comes from. And where it goes.
Labour and parts, costs and expenses, team remuneration and estimated profit. Track them separately over time to understand each part of your business.
Receipts alone don't show what your activity leaves behind. Finances separate labour, parts, parts purchase costs, team remuneration and recorded expenses. Choose a period and employee to inspect the calculation basis. Profit is an estimate built from the data you enter.
- Labour and parts sales shown separately.
- Remuneration calculations by employee and period.
- Exportable reports for your own analysis.
For you, as the owner
Discuss prices, markup and team workload using figures. See what contributes to the result and which expenses reduce it, to make more informed decisions about pricing, purchasing and growth.
A situation you know
At month-end, compare labour sales with parts sales and costs. Review mechanic remuneration and expenses before setting your next priorities.
Zafirok / Finances and pay
07 / Document editor
Documents that look like your workshop.
Build templates for invoices, intake and handover documents, and your workshop’s warranty terms. Customer, vehicle and job details come from the job record.
At handover, the document should reflect the job your team has recorded. Build templates with a logo, tables, text and signatures, then use the customer, vehicle and operation details from the record. Adapt invoices, intake and handover records, and warranty terms to your workflow.
- Visual editor with a logo and additional images.
- Positionable document date, job number and signatures.
- Text, tables and clauses adapted to your workshop.
For you, as the owner
Give the team a shared template and reduce retyping at every handover. Customers get a clear record of the work, and reception has a process it can repeat.
A situation you know
The car is ready and the customer has arrived while you're with a supplier. Reception generates the document from your workshop template and the details already entered on the job.
Zafirok / Document editor
08 / SMS notifications
Customers get an update. You keep working.
Enable SMS notifications for the stages your workshop needs. Customers know when their car is in progress and ready, with the amount due in the completion message.
Choose the stages for notifications and review messages before enabling them. On completion, customers can receive the car-ready update and amount due. For unpaid work, enable reminders separately after your chosen delay and review the sending history.
- In progress: notification on a status change.
- Completed: car ready and amount due.
- Payment reminders enabled separately, after your chosen delay.
- SMS history and previews before activation.
For you, as the owner
Communication can continue while the team works. Customers have a reference for their car's status, and reception can give more attention to matters that need a personal conversation.
A situation you know
The mechanic marks the job completed. If notifications are enabled and sending conditions are met, the customer receives a handover message with the amount due.
Zafirok / SMS notifications
See the message for each stage
Examples with demo data. Messages use the account language.
Car ready
Demo Garage
Car ready. Due 1250 MDL. Demo Garage
On completion: amount due, workshop name and available workshop phone.
Payment reminder
Demo Garage
You have the following outstanding balance: DEMO 101: 1250.00 MDL. Please arrange payment. Demo Garage
Enabled separately; timing and text are configurable. This example uses 7 days after completion.
SMS is available during the trial; an active SMS package is required afterwards. Sending requires a valid customer number and available package allowance.
Control and growth
Prepare your workshop for its next stage.
Planning, settings and data complement everyday jobs. Each tool gives you a way to organise something that would otherwise need another explanation, another file or another manual check.
09 / Bookings and planning
A good booking starts with a team that knows what's next.
When servicing, diagnostics and repairs share a day, mechanic time becomes a resource to organise. Bookings and job planning help you arrange activity into time slots and follow team workloads.
Set a job's day and time slot, adjusting its duration when additional operations appear. Reception has a reference for booking conversations, and mechanics can see their assigned work. You can check where there is room and where the schedule needs adjusting.
- Bookings and work slots.
- Adjustable job duration.
- Visibility into mechanic workloads.
For you, as the owner
Organise workshop capacity before accepting the next job. A visible schedule helps reception make better-informed commitments and shows when you need to redistribute work.
A situation you know
You have two morning services and a longer diagnostic job. Check the slots, assign work and reserve the needed time before adding another booking.
Example workshop workflow
- 01
Choose the day
- 02
Allocate time
- 03
Follow the team
10 / AI assistance
Less time typing. More attention to the vehicle.
Extract vehicle document details and review suggested operation estimates.
The assistant helps extract vehicle-document information and start an operation estimate. Review recognised details, correct them as needed and choose what to keep. Suggestions are a starting point; diagnostics, pricing and final decisions remain with your team.
- Assisted vehicle-data entry.
- Indicative operation suggestions.
- Team review and correction.
For you, as the owner
Support record entry, especially when reception is busy. Your team can reduce repetitive work while retaining control over the data and prices it uses.
A situation you know
A vehicle arrives for the first time. Use its document to extract details, check the result and continue with the operations confirmed by the mechanic.
Example workshop workflow
- 01
Extract details
- 02
Review the result
- 03
Complete the record
11 / Configurable VAT
Prices and VAT follow your workshop's settings.
Enable added VAT separately for services and parts and choose the rate. Off by default.
Configure added VAT separately for services and parts. Choose the rate and follow record prices so the team works with consistent calculation rules. This helps when you need to present base prices and VAT-inclusive amounts consistently in jobs and documents.
- Separate activation for services and parts.
- Rate chosen in workshop settings.
- Disabled by default.
For you, as the owner
Set the rule once and give your team a shared way to enter prices. Review the amounts your workshop presents to customers more easily.
A situation you know
Your workshop adds VAT to services and parts. Configure the relevant options and check a job before the team uses those rules in daily work.
Example workshop workflow
- 01
Choose the category
- 02
Configure VAT
- 03
Check the price
12 / Fields adapted to your workshop
A record that speaks your workshop's language.
Choose displayed information and add custom fields to your records.
A specialist workshop has information it needs to track consistently. Configure relevant fields and keep useful details in the record for reception, mechanics and documents. Your team has a shared place for information instead of relying on each colleague's preferred format.
- Choose which record details are displayed.
- Add relevant custom fields.
- Adapt the structure to your workflow.
For you, as the owner
Turn the workflow you know into a structure the team can follow. A new colleague can see which information belongs in each record.
A situation you know
You want the team to record specific technical observations at intake. Add the relevant fields and keep the same record structure for future jobs.
Example workshop workflow
- 01
Choose the information
- 02
Adapt the fields
- 03
The team fills them in
13 / Import with a preview
Start with the data you've already built.
Bring customers, vehicles and stock from files. Review columns and data before saving.
If your customers, vehicles or parts are in files, import helps bring them into the CRM. Map columns to the appropriate information and review the preview before saving. Prepare the transfer by category and correct data that needs attention.
- Import customers, vehicles and stock.
- Map the file's columns.
- Preview before saving.
For you, as the owner
The work invested in your existing records can become the starting point for the new system. Organise the move to a CRM without manually entering every customer and part.
A situation you know
You have a customer list and an inventory file. Prepare them separately, review columns and previews, then save the data your team will use.
Example workshop workflow
- 01
Existing file
- 02
Review columns
- 03
Data in the CRM
14 / Export for analysis
Workshop figures that are useful beyond the CRM.
Export financial reports and inventory data for business records and analysis.
Choose the period and criteria for a financial report, then export it for your analysis. Inventory data can be exported separately. Files let you continue reviewing in the tools you use and prepare a conversation with a partner or accountant.
- Financial reports for your chosen period.
- Separate inventory-data export.
- Files for review and analysis.
For you, as the owner
Review results in detail and prepare growth decisions using concrete data. The information recorded in your workshop becomes easier to use for business planning.
A situation you know
Prepare your monthly review. Export finances and stock, then review costs, markup and upcoming purchases with your partner.
Example workshop workflow
- 01
Choose the period
- 02
Export the report
- 03
Review the result
In your car repair shop
Two situations from a real car repair shop.
See how the features connect when working on customers' cars. These examples show a way of organising work you can adapt to your team.
For car repair shops / 01
The morning service. A process your team can repeat.
Oil changes, filters and routine checks recur every week. Organisation brings repeatability: the same job structure, recorded parts and useful history for the next visit. Prepare operations as templates and adapt them to the arriving vehicle.
- 1
Reception finds the history
Identify the vehicle, check its last job and open the new service record.
- 2
The mechanic records the work
Operations, oil and filters stay in the same record, with quantities and prices.
- 3
Reception prepares handover
Review the record, generate the document and communicate completion.
For you: give recurring work a process your team knows and devote attention to exceptions, suppliers and workshop development. The history remains available at the next visit.
Features working together
For car repair shops / 02
One car, several specialists. Clear responsibilities through handover.
An electrical issue may require diagnostics, a component replacement and a mechanical check. New information, additional parts and different people enter along the way. The job record holds the repair together, and operation assignments show who handles each part.
- 1
Assigned diagnostics
The specialist checks the vehicle and records observations on the job.
- 2
Recorded repair
Assign operations, add parts and follow progress in the same record.
- 3
Handover and result
Review labour, parts costs and documents before closing the job.
For you: follow a repair that passes through several hands, with information and responsibilities in one place. Your team has context to continue, and you have a basis for reviewing costs and the result.
Features working together
Before your first job
Does it suit a small workshop?
Yes. Start with 2–3 mechanics, customers and jobs. As your team grows, configure teams, access and reports in the same platform.
Can I open a job before I have every detail?
Yes. Open the job and add vehicle details, operations and parts later. Edit an existing customer directly from the job.
How is mechanic pay calculated?
Set a percentage of assigned work value, a fixed salary or both. Finances show the calculation basis and estimated remuneration for the selected period; this is not a payment confirmation.
Which SMS messages can be sent automatically?
Updates when a job moves to In progress and Completed, plus unpaid-job reminders if separately enabled. SMS is available during the trial, then with an active package and within its allowance.
Can I bring data from existing files?
Yes. Customer, vehicle and inventory imports include column mapping and previews. Financial reports and inventory data can be exported.
Give your team a process. Make time for your workshop.
Start with a job, a few customers and your team. Try intake, parts, documents and the result in one workflow, then adapt it to the way you work.